Youth counselling service introduces 24/7 online chat to meet demands

Posted on August 7th, 2018

In response to the number of Canadian youth wanting to connect with counsellors online as opposed to by phone, Kids Help Phone will now offer their live chat service 24/7.

The youth counselling service first introduced online chat five years ago.

“We saw more and more young people who were wanting to speak using their fingers and not their voice,” said Alisa Simon, the chief youth officer at Kids Help Phone.

“Anyone that has a teenager knows that young people are more likely to reach out to you in a non-verbal way than they are to call. What Kids Help Phone really is wanting to do is to provide as many entry points into our service as possible.”

Online chat was previously available five days a week between 3-11 p.m. Simon said the service didn’t fully meet Canadian youth’s needs.

“For a lot of young people, it’s the middle of the night. Either they can’t sleep or they wake up with anxiety or incredible sadness, where they really want to reach out and our live chat service wasn’t available and now it will be.”

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